RETURN AND CLAIM
Buy & Try
- Build Time: 3 Weeks
THE MECHANIC
Buy a specific product, try and return if not happy at no cost
Promotion & Function
Promo Title | Buy & Try |
Description | Buy a specific product, try and return if not happy for cost back £ |
Market | Consumer/Commercial |
Positioning
Target Market
- Consumer
- Commercial
Promotion Enables
- Reduce customer hesitation to buy
- Risk free, no obligation trial period
- Attract new customers
Problems Solved
- Bring new product to market
- Risk free purchase
- Move larger cost items / more considered purchases
Considerations
Conditions to Consider
- Return kit and get refund – invoice value
Customer Service Requirement
- Email / Telephone support
- Claim management through portal
- Product logistics management
Marketing Support
- Reseller webinar launch
- Battle cards
- Co-branded marketing assets
- Promotional scripts
Finance
- Process refunds
Build Requirements
- Claim portal
- Customer details
- Proof of purchase
- Bank details
- Email notification alerts
- Buying / return process
Delivery Time (est)
3 Weeks
Promotion Pricing Examples
OPTION 1
Low Volume, Low Value
Sales forecast: 500 units
Average Product Sale Value: £300
Trial Timeframe: 30 Days
Consenna Customer Services
Risk Managed
Payments Managed
Total Risk: £150,000
Unit Sold: £59
Promotion Cost: £29,509
OPTION 2
Mid Volume, Mid Value
Sales forecast: 1500 units
Average Product Sale Value: £500
Trial Timeframe: 60 Days
Consenna Customer Services
Risk Managed
Payments Managed
Total Risk: £750,000
Unit Sold: £63
Promotion Cost: £94,149
OPTION 3
High Volume, Low Cost
Sales forecast: 4000 units
Average Product Sale Value: £300
Trial Timeframe: 60 Days
Consenna Customer Services
Risk Managed
Payments Managed
Total Risk: £1,200,000
Unit Sold: £34
Promotion Cost: £134,899
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