RETURN AND CLAIM

Buy & Try

  • Build Time: 3 Weeks

THE MECHANIC

Buy a specific product, try and return if not happy at no cost

Promotion & Function

Promo Title

Buy & Try

Description

Buy a specific product, try and return if not happy for cost back £

Market

Consumer/Commercial

Positioning

Target Market
  • Consumer
  • Commercial

Promotion Enables
  • Reduce customer hesitation to buy
  • Risk free, no obligation trial period
  • Attract new customers

Problems Solved
  • Bring new product to market
  • Risk free purchase
  • Move larger cost items / more considered purchases

Considerations

Conditions to Consider
  • Return kit and get refund – invoice value

Customer Service Requirement
  • Email / Telephone support
  • Claim management through portal
  • Product logistics management

Marketing Support
  • Reseller webinar launch
  • Battle cards
  • Co-branded marketing assets
  • Promotional scripts

Finance
  • Process refunds

Build Requirements
  • Claim portal
  • Customer details
  • Proof of purchase
  • Bank details
  • Email notification alerts
  • Buying / return process

Delivery Time (est)

3 Weeks

Promotion Pricing Examples

OPTION 1

Low Volume, Low Value

Sales forecast: 500 units
Average Product Sale Value: £300
Trial Timeframe: 30 Days
Consenna Customer Services
Risk Managed 
Payments Managed

Total Risk: £150,000

Unit Sold: £59

Promotion Cost: £29,509

OPTION 2

Mid Volume, Mid Value

Sales forecast: 1500 units
Average Product Sale Value: £500
Trial Timeframe: 60 Days
Consenna Customer Services
Risk Managed 
Payments Managed

Total Risk: £750,000

Unit Sold: £63

Promotion Cost: £94,149

OPTION 3

High Volume, Low Cost

Sales forecast: 4000 units
Average Product Sale Value: £300
Trial Timeframe: 60 Days
Consenna Customer Services
Risk Managed 
Payments Managed

Total Risk: £1,200,000

Unit Sold: £34

Promotion Cost: £134,899

INTERESTED?

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